Managing Change in a Changing Workshop
• Understand the importance of change.
• Recognize that change presents challenges that can be overcome.
• Realize that there are multiple ways to lead and be led.
• Identify your preferred leadership style.
• Understand the critical components of setting and receiving effective expectations.
• Comprehend and apply a conflict-resolution model.

Teambuilding
• How is a team different than a group?
• Stages of team development
• Building high-performing teams
• Sustaining high-performing teams
• Assessing team performance
• Role of a team leader
• Developing trust
• Providing feedback—positive and constructive
• Running effective teams meetings—formally and informally
• Problem solving
• Conflict resolution
• Motivating team members

Stress and Time Management
• Effects of stress in the workplace
• Stress reduction techniques—turning stress into positive energy
• Timewasters
• Time management techniques—working smarter
• What’s important and urgent? What’s not?
• Organizational improvement techniques
• Priority setting
• Handling interruptions
• Overcoming mental blocks and anxiety
• Managing stress and time to enhance personal and professional effectiveness

Setting Expectations, Providing Feedback, and Coaching
• Understanding the performance management cycle
• Effectively setting and communicating performance expectations
• Delivering quality feedback
• Overcoming barriers to delivering feedback
• Positive and constructive feedback
• A feedback model
• Coaching—Improving others’ performance

Human Resources Laws
• Equal employment opportunity and inclusiveness—an overview
• Updates on key laws
• The Civil Rights Act of 1991: How it affects today’s workplace
• Employment discrimination
• Harassment
• The Americans with Disabilities Act
• Family and Medical Leave Act

Supervision
• Understanding group dynamics
• Building effective teams
• Active listening
• Knowledge sharing
• Problem solving
• Decision making
• Enhancing morale
• Managing team meetings
• Managing conflict
• Stages of team development
• Role of the supervisor
• Expectation setting, feedback, and coaching

Leading Others
• Defining leadership
• Leadership theories
• Leadership and management: what’s the difference?
• Understanding your preferred leadership style
• Developing trust
• Promoting change
• Seeking feedback
• Being a visionary

Creative Problem Solving
• Embracing change
• The dynamics of creativity
• Impediments to creativity
• Understanding learning styles
• Assessing your learning style
• Unleashing others’ creativity
• Innovative decision making approaches
• Practical techniques for creative problem solving

Including Diversity and Excluding Harassment in the Workplace
• Understanding how to perceive and respond to inappropriate behavior;
• Understanding important steps to overcome unproductive and damaging situations;
• Defining "harassment";
• Discussing the laws governing harassment;
• Defining how inappropriate humor can affect the workplace;
• Defining "quid pro quo" sexual harassment; and
• Explaining each person's responsibility for guarding against harassment.

Leading By Example: A Mentoring Workshop
• What is "mentoring"?
• What are some principal benefits of mentoring?
• Mentoring as a leadership skill
• Potential barriers to mentoring
• A positive mentoring environment
• Effective mentoring techniques
• Effective questioning and listening techniques
• Questions mentors ask
• Setting expectations and coaching
• Motivation
• Teambuilding
• Conflict management