Following is a listing of courses that Carole Buncher and Associates: The Competency Company™ frequently offers and topics covered in those courses. The courses are categorized within the following five core performance improvement areas:

1. Communications,
2. Auditing,
3. Strategic Planning,
4. Supervision and Leadership, and
5. Data Collection and Analysis.

Data Collection Techniques
• Understanding the data collection process
• Data collection methodologies—quantitative and qualitative
• Advantages and disadvantages of various data collection methodologies
• Primary and secondary data
• Creating and administering structured survey instruments
• Face-to-face unstructured interviews

Data Analysis Techniques
• Understanding the data analysis process
• Data analysis methodologies
• Planning data analysis
• Analyzing quantitative data
• Analyzing qualitative information
• Developing the message
• Independence and objectivity

Questionnaire Design
• Critical elements of a structured questionnaire
• Developing clear instructions
• Question types
• Selecting the appropriate question type
• Skip patterns
• Developing reader-friendly questionnaires
• Response rates
• Pretesting

Interviewing for Information: Helpful Tools for Researchers and Analysts
• A structured approach to unstructured interviewing
• An interviewing model
• Analyzing the interviewee
• Conducting background research
• Scheduling the interview
• Questioning techniques
• Closing the interview
• Interview follow-up activities
• Handling difficult interview situations
• Team interviews