Communication,
Influencing, and Change Implementation Skills
• Understand
and apply influencing and other effective communication skills;
• Understand and apply the basics of effective interview techniques;
• Possess a sound grasp of positive approaches for communicating
audit findings; and
• Demonstrate knowledge of the importance of diversity in the
work place as well as approaches for fostering change
Communications
Essentials
• Understand
a variety of communications styles and personal preferences;
• Learn how to get the information you need from difficult
interviewees;
• Apply active listening skills; and
• Resolve conflicts.
Reporting
and Presenting Findings
• Differentiate
between different types of audit findings,
• Explain the effect objectives have on findings and
message formulation,
• Design a report message that links findings, conclusions
and recommendations to the objectives
• Write findings that incorporate all four finding
elements,
• Write findings that meet the standards of evidence,
and
• Organize findings using charge paragraphs and topic
sentences.
Public
Speaking
• Planning oral presentations
• Delivering oral presentations
• Fielding questions
• Creating visual aids to effectively
convey your message
• Using your voice to convince
your audience
• Overcoming anxiety
• Practice makes perfect
Conflict
Management
• Attitudes and behaviors that
create conflict
• Approaches to conflict resolution
• Arriving at win-win resolutions
• Tips and techniques for effectively
and efficiently handling conflict
Active
Listening
• Paraphrasing—a
powerful communications tool
• Words alone do not the message
make
• Asking meaningful questions
• Listening—not judging
• Developing trust and rapport
• Effective listening tools
Facilitation
• Gaining buy-in and commitment
• Getting all key players to
actively participate
• Staying on task
• Developing constructive teams
• Practical tips and techniques
that can be implemented immediately
Running Effective Meetings
• Key components of effective
meeting
• Planning and organizing successful
meetings
• Role of meeting leader
• Managing disruptive behaviors
• Handling interruptions
• Evaluating meetings—What
worked? What didn’t?
• Videoconferencing tips
Communication Styles
• Understanding communication
styles
• Identifying your preferred
communication style
• Working successfully with other
communication styles
• Overcoming barriers to communications
differences
Report
Writing and Message Development
• Applying
an appropriate tone to convey your message
• Writing
user-friendly reports
• Writing
charge paragraphs
• Crafting
effective sentences
• Choosing
the "write" words
• Making
sense and order of all the collected information
• Addressing
your audience's needs
Business
and Professional Etiquette
• Behavior–in
the office and at social functions
• Appearance–projecting
a professional image
• Ethics–can
I accept that gift?
• Communications–making
your point convincingly and assertively
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