on-site workshops

Supervision Workshops

group
Carole with former GAO International Fellowship students.

Supervisors of high-performing teams optimize each member's performance and demonstrate strong leadership skills.  Our Supervision and Leadership Learning Workshops are designed to provide supervisors and potential supervisors with teambuilding, communications, and performance management skills for effective leadership.



Choose any 7 hours worth of training by choosing various course modules to meet your needs and wants. For example, choose any two 2-hour sessions and one 3-hour session, two 3-hour sessions and one 1-hour session, etc. Contact Carole to discuss.

 

Leadership Skills for Emerging Leaders (2 days)

  • Communication and learning styles
  • Listening skills
  • Conflict management
  • Working collaboratively in teams
  • Conducting effective and efficient meetings

Managing Time and Communications for Busy People (1 day)

  • Overcoming procrastination
  • Effectively handling e-mail, voice mail, and unexpected visitors
  • Setting expectations
  • Providing feedback
  • Working effectively in teams

Leadership Skills for Supervisors (2 days)

  • Apply practical techniques for handling difficult performance conversations;
  • Be able to set effective expectations;
  • Understand and apply tips and techniques for successfully delivering feedback for improved performance;
  • Understand and apply an effective coaching model;
  • Learn helpful time management approaches for juggling multiple priorities;
  • Understand the importance of and how-to's for managing stress; and
  • Build high-performing teams.

Mastering Challenging Performance Conversations Through Direct Communications (1 day)

  • Better understand the supervisor’s responsibility for having performance conversations;
  • Be able to set effective expectations;
  • Understand and apply tips and techniques for successfully delivering feedback for improved performance;
  • Value the importance of documentation;
  • Benefit from hands-on practice with difficult conversations;
  • Understand the importance and components of direct communication;
  • Successfully resolve conflict; and
  • Handle emotionally-charged conversations. 

Human Resources Laws

  • Overview and updates on equal employment opportunity and inclusiveness laws
  • The Civil Rights Act of 1991
  • The Americans with Disabilities Act
  • Family and Medical Leave Act
  • Employment discrimination
  • Harassment

Including Diversity and Excluding Harassment in the Workplace

  • How to perceive and respond to inappropriate behavior
  • Important steps to overcome unproductive and damaging situations
  • Defining "harassment"
  • Discussing the laws governing harassment
  • How inappropriate humor can affect the workplace
  • Defining "quid pro quo" sexual harassment
  • Guarding against harassment

Setting Expectations, Providing Feedback, and Coaching

  • Understanding the performance management cycle
  • Setting and communicating performance expectations
  • Delivering quality feedback
  • Overcoming barriers to delivering feedback
  • Positive and constructive feedback
  • Improving others’ performance through coaching

Stress and Time Management

  • Effects of stress in the workplace
  • Stress reduction techniques
  • Identifying Timewasters
  • Time management techniques
  • Distinguishing what’s important and urgent
  • Organizational improvement techniques
  • Priority setting
  • Handling interruptions
  • Overcoming mental blocks and anxiety
  • Managing stress and time to enhance personal and professional effectiveness

Teambuilding

  • Differentiating between teams and groups
  • Stages of team development
  • Building high-performing teams
  • Sustaining high-performing teams
  • Assessing team performance
  • Role of a team leader
  • Developing trust
  • Providing feedback—positive and constructive
  • Running effective teams meetings—formally and informally
  • Problem solving
  • Conflict resolution
  • Motivating team members
  • Expectation setting, feedback, and coaching

Supervision

  • Role of the supervisor
  • Understanding group dynamics
  • Building effective teams
  • Stages of team development
  • Active listening
  • Knowledge sharing
  • Problem solving
  • Decision making
  • Enhancing morale
  • Managing team meetings
  • Managing conflict

Solutions for Supervisors (3 days)

  • Transitioning to the role of supervisor
  • Human resources laws, policies, and procedures
  • Performance measurement: setting expectations, giving feedback, and coaching
  • Rating performance
  • Handling performance problems and misconduct
  • Rewarding for good performance
  • Resolving conflict

Engage Them; Keep Them (1-day course)

  • Performance management
  • Effective listening skills
  • Tools and tips for retaining staff
    •   Strong teamwork
    •   Understanding generational differences
    •   Mentoring
    •   Motivating

 

 


 



on-site workshops

Leadership Workshops

Leadership Workshops
Although some people seem like “born leaders,” most of us require knowledge and skill building to evolve from competent supervisors and managers to high-performing leaders. Our courses will build your confidence and enhance your leadership competencies


Managing Your Work (2 days)

  • Understand and overcome barriers to priority setting
  • Eliminate activities that waste time
  • Organize and handle paperwork, phone calls, and e-mail more efficiently
  • Clarify expectations
  • Seek feedback
  • Understand directions correctly the first time they are received
  • Handle competing demands
  • Plan work effectively 

Creative Problem Solving (1-day course)

  • Embracing change
  • The dynamics of creativity
  • Impediments to creativity
  • Understanding learning styles
  • Assessing your learning style
  • Unleashing others’ creativity
  • Innovative decision making approaches
  • Practical techniques for creative problem solving

Leading By Example: A Mentoring Workshop

  • Defining "mentoring"
  • Identifying the benefits of mentoring
  • Mentoring as a leadership skill
  • Potential barriers to mentoring
  • Creating a positive mentoring environment
  • Effective mentoring techniques
  • Effective questioning and listening techniques
  • Setting expectations and coaching
  • Motivation
  • Teambuilding
  • Conflict management
  • Questions mentors ask

Leading Others

  • Defining leadership
  • Leadership theories
  • Leadership and management: what’s the difference?
  • Understanding your preferred leadership style
  • Developing trust
  • Promoting change
  • Seeking feedback
  • Being a visionary

Managing Change in a Changing World

  • The importance of change
  • Overcoming the challenges that change brings
  • Identifying ways to lead and be led
  • Clarifying your preferred leadership style
  • Listing the critical components of setting and receiving effective expectations
  • Applying a conflict-resolution model

Team Building and Leadership Styles

  • Understand the stages of teams
  • Learn and apply helpful techniques for building and sustaining high-performing teams
  • Understand and apply helpful approaches to handling conflict
  • Understand a variety of leadership styles 

Team Building and Leadership Styles

  • Understand the stages of teams
  • Learn and apply helpful techniques for building and sustaining high-performing teams
  • Understand and apply helpful approaches to handling conflict
  • Understand a variety of leadership styles 

Additional On-site Workshops


Description: asba

Carole Buncher and Associates: The Competency Company™  is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.