Supervisors of high-performing teams optimize each member's
performance and demonstrate strong leadership skills. Our Supervision
and Leadership Learning Workshops are designed to provide supervisors
and potential supervisors with teambuilding, communications, and performance
management skills for effective leadership.
Mastering Challenging Performance
Conversations Through Direct Communications (1
day)
- Better understand the supervisor’s responsibility for
having performance conversations;
- Be able to set effective expectations;
- Understand
and apply tips and techniques for successfully delivering feedback
for improved performance;
- Value the importance of documentation;
- Benefit
from hands-on practice with difficult conversations;
- Understand
the importance and components of direct communication;
- Successfully
resolve conflict;
- andHandle emotionally-charged conversations.
Generational Diversity (1/2-day)
For the first time in history,
we have four generations in the workplace. Each generation brings
strengths and also challenges for the other generations. Understanding
and respecting each generation’s strengths is critical for
a productive and healthy workplace. This webinar will point out
the differences between the generations and strategies for overcoming
the annoyances that one generation may feel toward another because
of these differences.
- A definition of the “generations”
- An
understanding of the events and values that shape each generation
- What
each generation appreciates about the others and what annoys
them
- How to build healthy workplaces, where generational
differences are respected
Human Resources Laws
- Overview and updates on equal employment opportunity and inclusiveness
laws
- The Civil Rights Act of 1991
- The Americans with Disabilities Act
- Family and Medical Leave Act
- Employment discrimination
- Harassment
Including Diversity and Excluding Harassment in the Workplace
- How to perceive and respond to inappropriate behavior
- Important steps to overcome unproductive and damaging situations
- Defining "harassment"
- Discussing the laws governing harassment
- How inappropriate humor can affect the workplace
- Defining "quid pro quo" sexual harassment
- Guarding against harassment
Setting Expectations, Providing Feedback, and Coaching
- Understanding the performance management cycle
- Setting and communicating performance expectations
- Delivering quality feedback
- Overcoming barriers to delivering feedback
- Positive and constructive feedback
- Improving others’ performance through coaching
Stress and Time Management
- Effects of stress in the workplace
- Stress reduction techniques
- Identifying Timewasters
- Time management techniques
- Distinguishing what’s important and urgent
- Organizational improvement techniques
- Priority setting
- Handling interruptions
- Overcoming mental blocks and anxiety
- Managing stress and time to enhance personal and professional
effectiveness
Teambuilding
- Differentiating between teams and groups
- Stages of team development
- Building high-performing teams
- Sustaining high-performing teams
- Assessing team performance
- Role of a team leader
- Developing trust
- Providing feedback—positive and constructive
- Running effective teams meetings—formally and informally
- Problem solving
- Conflict resolution
- Motivating team members
- Expectation setting, feedback, and coaching
Supervision
- Role of the supervisor
- Understanding group dynamics
- Building effective teams
- Stages of team development
- Active listening
- Knowledge sharing
- Problem solving
- Decision making
- Enhancing morale
- Managing team meetings
- Managing conflict
Solutions for Supervisors (3 days)
- Transitioning to the role of supervisor
- Human resources laws,
policies, and procedures
- Performance measurement: setting expectations,
giving feedback, and coaching
- Rating performance
- Handling performance problems and misconduct
- Rewarding for good
performance
- Resolving conflict
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