on-site workshops

Communications Workshops

Carole with former GAO International Fellowship students.

Our ability to communicate - orally or in writing, to large audiences or small, in our business or personal lives - influences the perception that others hold of us. Enhance your communication style and skills to more effectively communicate in all aspects of your life.

Choose any 7 hours worth of training by choosing various course modules to meet your needs and wants. For example, choose any two 2-hour sessions and one 3-hour session, two 3-hour sessions and one 1-hour session, etc. Contact Carole to discuss.

Professional Communications (2 days)

  • Understand and apply various communication and learning styles
  • Practice active listening to send and receive the intended message
  • Apply workplace etiquette to be a good neighbor in the workplace
  • Understand the importance of e-mail etiquette as a professional written communications tool

Written Communications

  • Understanding what contributes to user-friendly written communications
  • Planning and organizing your written communications
  • Creating unified and coherent paragraphs
  • Writing effective sentences
  • Understanding the importance of active voice
  • Checking your written communications for readability
  • Selecting the appropriate word when faced with confusing word groups (e.g., affect v. effect)

Active Listening

  • Developing trust and rapport
  • Paraphrasing to clarify communication
  • Asking meaningful questions
  • Effective listening tools 

Business and Professional Etiquette

  • Behavior in the office and at social functions
  • Projecting a professional image
  • The ethics of accepting gifts
  • Making your point convincingly and assertively

Communications Essentials

  • Understanding communications styles and personal preferences
  • Getting the information you need from difficult interviewees
  • Applying active listening skills
  • Resolving conflicts

Communication, Influencing, and Change Implementation Skills

  • Applying the basics of effective interview techniques
  • Influencing and other effective communication skills
  • Positive approaches for communicating audit findings
  • The importance of diversity in the work place

Communication Styles

  • Understanding communication styles
  • Identifying your preferred communication style
  • Working successfully with other communication styles
  • Overcoming barriers to communications differences
  • Fostering change

Conflict Management

  • Attitudes and behaviors that create conflict
  • Approaches to conflict resolution
  • Arriving at win-win resolutions
  • Tips and techniques for effectively and efficiently handling conflict


  • Developing constructive teams
  • Gaining buy-in and commitment
  • Encouraging key players to participate
  • Staying on task
  • Practical tips and techniques

Interviewing for Information: A Structured Approach

  • The eight-step interviewing model
  • Active listening skills
  • Effective questioning techniques
  • Team interviewing
  • Handling difficult interview situations

Public Speaking

  • Planning oral presentations
  • Delivering oral presentations
  • Fielding questions
  • Creating visual aids to effectively convey your message
  • Using your voice to convince your audience
  • Overcoming anxiety
  • Practice and feedback

Report Writing and Message Development

  • Applying an appropriate tone to convey your message
  • Writing user-friendly reports
  • Writing charge paragraphs
  • Crafting effective sentences
  • Choosing the "write" words
  • Making sense and order of all the collected information
  • Addressing your audience's needs

Reporting and Presenting Findings

  • Differentiate between different types of audit findings
  • Review the effect objectives have on findings and message formulation
  • Design a report message that links findings, conclusions and recommendations to the objectives
  • Write findings that incorporate all four finding elements
  • Write findings that meet the standards of evidence
  • Organize findings using charge paragraphs and topic sentences

Running Effective Meetings

  • Key components of effective meeting
  • Planning and organizing successful meetings
  • Clarifying the role of meeting leader
  • Managing disruptive behaviors
  • Handling interruptions
  • Evaluating meetings—What worked? What didn’t?
  • Videoconferencing tips

Audit Report Writing (2 Days)

  • Crafting Sound Audit Objectives
  • Writing User-Friendly Audit Reports:
  • Balanced Tone
  • Knowing the Audience's Needs
  • Deductive Structure
  • Charge Paragraphs
  • Topic Sentences
    How to Write
    • Executive Summaries
    • Introductory Paragraphs
    • Background
    • Findings Sections
    • Conclusions

You Have Rights!  You Have Responsibilities!

  • Frivolous complaints, formal grievances, and law suits will be deterred.
  • Employees will better understand what is expected of them and how that information will be shared with them.
  • Supervisors and management will be more knowledgeable about communicating expectations to staff and following up with feedback, including consequences if expectations are not achieved.

Unconscious Bias (1/2 day)

  • Understand we are all biased and that we do not always recognize our biases
  • Make more inclusive decisions
  • Plan how to make the your workplace a more positive workplace
  • Make practical commitments to overcome unconscious bias

Leading Change in an Organization (2 days)

This fast moving course is based on the model, “Leading Change at Every Level” as well as the work of William Bridges and the OD resources group in Atlanta. It includes practical steps individuals and teams can take to insure a needed change is implemented successfully and the results are long lasting.

  • Identify the skills needed to lead a change management effort at every level of the organization
  • Appreciate the complex role of the change agent in a large change effort
  • Understand what change agents, need from each other for success
  • Identify the help and resources the organization needs to meet the challenges of change

Managing Conflict and Disagreement in the Organization (2 days)

Conflict is a common occurrence in the modern organization. The management of it can make or break an organization’s morale and productivity. This highly interactive course uses simulations, personal assessments and proven techniques for de-escalating conflict and moving to long-lasting resolution.

  • Appreciate the importance of correctly defining the conflict issues and locations
  • Understand personal styles for dealing with conflict
  • Appreciate the dynamics of Competition and Cooperation
  • Identify the principle of planned negotiation
  • Apply a structured process for dealing with conflicts within the organization

Exploring the Unwritten Rules in Organizations (1 day)

Organizations have policy and procedure manuals, standard ways of doing things, yet some employees experience difficulty navigating the ‘unwritten rules’, practices and preferences that are often dictated by less than obvious traditions and the assumptions and beliefs of the dominant culture of the organization. Those who differ from the dominant culture for reasons of age, race, gender, sexual orientation or any other characteristic often feel left out and the progress impeded because of taking steps and initiatives they did not know were “wrong”. This 1- day course creates a safe environment for people to become “cultural detectives” by understanding the concept in practice, its role on their own lives and how it works in their organizations.

  • Understand that there are implicit and unstated values, assumptions and boundaries in any organization
  • Appreciate how these characteristics occur in our personal lives
  • Identify how behavior can be a clue to these unwritten rules
  • Use listening and observation skills to identify underlying values and assumptions
  • Appreciate the role of positive communication skills to identify the impact of unwritten rules

Additional On-site Workshops

Description: asba

Carole Buncher and Associates: The Competency Company™  is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.